We are so confident that you will be able to find a saddle from the Prologo range that offers you the comfort and performance that you are looking for, we offer a 60 DAY MONEY BACK GUARANTEE.
Your Prologo retailer will be able to advice you on the best saddle for your requirements. If you visit a Prologo MyOwn Fitting System retailer, your ideal saddle will be scientifically selected based on your unique biomechanical data and riding discipline.
If after trying your saddle for 60 days and find you are not satisfied with your purchase, please return your saddle to the retailer where you made your purchase. Before doing so we recommend trying the saddle for at least 3 or 4 rides, as any new saddle requires time for you to adjust to it.
The retailer will either exchange your saddle for an alternative or refund the cost of the saddle to you. Please note that you must retain the original packaging and your proof of purchase receipt to be eligible for this money back guarantee.
Some retailers are excluded from this guarantee, click here for the full terms and conditions.
Prologo 60 Day Money Back Guarantee Terms & Conditions
Saddles purchased online from the following retailers are not covered by this guarantee: Amazon, Chain Reaction, Ebay, Evans, Pro Bike Kit, Wiggle & retailers outside of the UK.
Prologo saddles where the packaging does not feature the Money Back Comfort Guarantee sticker are not included in this guarantee.
Saddles without the original proof of purchase receipt cannot be returned under this guarantee.
Only a Prologo saddle showing normal wear consistent with the money back period of 60 days, will be considered acceptable for a refund. The saddle must not be damaged in any way. Any evidence of a fall or accident involving the saddle will render this guarantee null and void. Upon inspection, our decision is final and no challenge can be made.
The refund will only be payable via the retailer from whom the saddle was originally purchased.
All information supplied is of specific relevance to this Money Back Guarantee. It is freely supplied by the purchaser and will be held securely by Chicken as a record of the service provided during the period.
By returning a saddle under this guarantee you are giving your permission for the information supplied to be analysed, recorded, compared, communicated and ultimately destroyed in any single or combined aspect.
The data collected will be managed in a completely secure and confidential way using the technology available for the purpose.
Chicken Cyclekit Ltd is bound by these Terms and Conditions