Chicken CycleKit are committed to protecting the privacy of our customers
and website visitors. We understand how important privacy is and will only
ever use any of your personal information we collect about you in
accordance with the law. If you have any requests concerning your personal
information or any queries with regard too these practices please email
What Information We Hold and How We Use It
Name & Contact details
For obvious reasons, we need your name and contact details for you to buy
or order goods from us, when shipping goods to you or to contact you about
your account under the contract we have with you.
If you have given your consent for us to contact you, we'll use these
details to send you marketing emails from time to time, we simply want to
keep you in the loop of new products, offers or other information.
How to stop receiving marketing messages from Chicken CycleKit
In every single email is a clear unsubscribe button at the bottom of each
email. Simply click these to wipe your data from our mailing list. You can
also contact [email protected] if you prefer.
Your Contact History
We keep a record of emails and social media conversations to help provide
better support to our customers, and as a record for any issues that may
arise as a result of a person getting in touch regardless of what it may
Your Purchase History
We keep a record of everything you've purchased should you ever have a
warranty claim - this information is held for 6 years. It also aids in
customer service should you ever need to query an item, process a repair or
refund under your contract. We also need to know what our customers are
buying, it helps us highlight standout products and brands, we also use
this to influence what our sales team contacts you about, making sales
calls more relevant.
Information About The Device You Browse On
We collect information such as device type, screen size and language
settings. This helps us provide the best user experience possible (see
section on Cookies below).
Sharing Your Information
We will never sell any of your personal data to any third party. However,
there are some cases in which data is shared internally:
Departments within Chicken CycleKit. Sometimes we will need to pass
customer information on to another member of staff who may be in a
different department so they can answer a query, fulfil an order or send
Partners of Chicken CycleKit. Some of our partners need to have certain
information from you such as our payment service provider or couriers.
Credit reference agencies, law enforcement and fraud prevention agencies so
we can help protect you and ourselves.
We will only share your information where it is necessary to do so or it is
required by law.
Like many companies, we place ads online to make people aware of our
products. Some of these are target based on what you've viewed on one of
our sites. This is done using a variety of digital advertising technology
(Cookies - please see below) and tailors adverts around what you've
searched for on Chicken CycleKit, products you've viewed and previous
banner adverts you've clicked on.
Keeping Your Information
Except for details of your orders and purchase history, we'll only ever
hold onto your information for as long as you want us to. Until you ask us
not to, we'll send you marketing material based around the brands Chicken
- The right to be informed about how your data is used
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate or incomplete personal
information we hold about you
- The right to request that we delete your data, stop processing it or stop
collecting it, in some circumstance
- The right to stop direct marketing messages
- The right to request we transfer or port elements of your data either to
you or another service provider
- The right to complain to the data protection regulator, in the UK this is
the Information Commissioner's Office whose website is at www.ico.org.uk
If you want to exercise your rights, have a complaint or just have
questions, please contact us.
Changes To How We Protect Your Privacy
We may chance this page from time to time, to reflect how we are processing
your data. If we make any major changes, it will be made clear to you.
Cookies are text files containing small amounts of information which are
downloaded to your device when you visit a website. Cookies are then sent
back to the originating website on each subsequent visit, or to another
website that recognises that cookie. Cookies are useful because they allow
a website to recognise a user's device. You can manage these small files
yourself and you can find more information about cookies at:
www.allaboutcookies.org and www.youronlinechoices.eu, for a video about
cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
Cookies do lots of different jobs, like letting you navigate between pages
efficiently, remembering your preferences, allowing you to login and
generally improve the user experience.
The cookies used on this website have been categorised based on the
categories found in the International Chamber of Commerce UK Cookie guide.
A list of all the cookies used on this website by category is set out
Category 1: Strictly Necessary Cookies These cookies are essential in order
to enable you to move around the website and use its features, such as
buying a product. Without these cookies, services you have asked for cannot
be provided. If you turn cookies off in your browser, you will not be able
to buy from this site.
Category 2: Performance Cookies These cookies collect information about how
visitors use a website, for instance which pages visitors go to most often,
and if they get error messages from web pages. These cookies don't collect
information that identifies a visitor. All information these cookies
collect is aggregated and therefore anonymous. It is only used to improve
how a website works.
The cookies used are called: _utma, _utmb, _utmc and _utmz.
If you wish to stop Google Analytics from tracking you then Google have
provided a Google plugin that will stop the tracking code on all sites from
seeing your visit. See: tools.google.com/dlpage/gaoptout.
By using our website, you agree that we can place these types of cookies on
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